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Communication with the General Service Office (G.S.O.) of A.A. in New York City

All communications, including email, are treated with the same level of care and attention and are answered in the order in which they are received.   G.S.O. staff members are committed to respond as soon as possible, usually within ten (10)
business days.
G.S.O. can serve you most efficiently if your email communications are routed to the staff member best able to handle your inquiry or sharing. Please begin this routing process by selecting one of the two choices provided below:

General Correspondence – U.S. and Canada

For those inquiries of a more general nature, information about the A.A. program or Fellowship, group problems, or questions on the Traditions or A.A. Service, please
click here
and select the appropriate geographic section.

Information by Service Activity
– U.S. and Canada

For those inquiries that conform to a specific service assignment, such as Public Information, Correctional Facilities or General Service Conference matters, please
click here
and select the appropriate assignment.

International Correspondence

If you are emailing from outside of the U.S. and Canada, please click here.

EBook Inquiries

For eBook inquiries, please click here to Contact A.A.W.S. Online Store Support.


Technical Issues

Click here to comment on the Web site, or to report a problem or offer a suggestion.



A.A. World Services, Inc.,
P.O. Box 459,
Grand Central Station
New York, NY 10163
(212) 870-3400



A.A. World Services, Inc.,
475 Riverside Drive at West 120th St. - 11th Floor
New York, NY 10115
(212) 870-3400



8:30 a.m. to 4:45* p.m., M-F (except holidays)

*Visiting hours/tours end at 4:00 p.m.


New Year's Day (observed) Wednesday, January 1
Martin Luther King Jr’s Birthday
Monday, January 20th
Presidents’ Day Monday, February 17th
Good Friday
Friday, April 18th
Memorial Day Monday, May 26th
Independence Day Friday, July 4th
Labor Day Monday, September 1st  
History & Heritage Day
(Columbus Day)
Monday, October 13th
Thanksgiving Day & Day After
Thursday, November 27th and
Friday, November 28th  
In Lieu of Christmas Day
Christmas Eve
Wednesday, December24th and
Thursday, December 25th
The office will close at 3:00pm prior to the following Holidays:
Memorial Day, Independence Day, Labor Day and Thanksgiving.